Service Plans That Keep Your Lab Running
Maximize uptime, extend equipment life, and ensure peak performance with ATS Scientific's comprehensive service plans — tailored to your instruments and your workflow.
More Than Maintenance — It's Peace of Mind
Downtime costs more than money. Missed deadlines, lost data, and unplanned repairs disrupt your research. Our service plans give you predictable costs, priority support, and factory-trained technicians who know your equipment inside and out.
Preventive Maintenance
Annual on-site PM visits with a manufacturer-spec service kit to catch issues before they cause downtime.
Priority Scheduling & Support
Move to the front of the queue for service requests and get direct access to application specialists.
Labour, Travel & Parts
Bundled coverage means predictable annual costs — no surprise invoices for covered repairs.
IQ / OQ / PQ & Calibration
Total plan includes qualification documentation and calibration with traceable check standards.
Plans Built Around How You Work
From essential preventative care to comprehensive all-inclusive coverage, pick the tier that fits your lab's needs and budget.
Prepaid
Priority service and support on demand
- Priority scheduling
- Priority application support
- Free software/firmware upgrades
- Complimentary training
- Labour included
- Travel included
Advanced
Preventive maintenance + priority coverage
- 1 annual preventive maintenance on-site visit
- Preventive maintenance service kit included
- Priority scheduling
- Priority application support
- Free software/firmware upgrades
- Complimentary training
- Labour, travel & parts included
Total
Complete peace of mind — fully covered
- Everything in Advanced, plus:
- IQ / OQ / PQ qualification
- Calibration / check standards included
- 5% discount on spare parts & consumables
- Full labour, travel & parts coverage
- Preventive maintenance kit & visit
- Priority scheduling & application support
Every Feature, Side by Side
A detailed breakdown of what's included in each ATS Scientific service plan so you can pick with confidence.
| Feature | Prepaid | Advanced | Total |
|---|---|---|---|
| Priority SchedulingYour service requests move to the front of the queue. | |||
| Priority Application SupportDirect access to application specialists for method and workflow questions. | |||
| Free Software / Firmware UpgradesStay current with the latest instrument software and security updates. | |||
| Complimentary TrainingOnboarding or refresher training for operators on your instrument. | |||
| Labour IncludedOn-site and remote technician labour covered — no surprise invoices. | |||
| Travel IncludedTravel time and expenses to your lab are bundled into your plan. | |||
| Annual Preventive Maintenance VisitOne scheduled on-site PM visit per year to keep your instrument in top condition. | |||
| Preventive Maintenance Service KitManufacturer-specified consumables and wear parts used during the PM visit. | |||
| Parts IncludedReplacement parts covered during service visits — no separate billing. | |||
| IQ / OQ / PQ QualificationInstallation, Operational, and Performance Qualification for regulated environments. | |||
| Calibration / Check StandardsTraceable calibration with certified reference standards. | |||
| Discount on Spare Parts & Consumables5% off additional parts and consumables ordered outside of scheduled visits. | 5% |
Request Your Custom Service Plan
Tell us a bit about your instruments and we'll recommend the coverage that best fits your lab. Our service team will follow up within one business day with a tailored quote.
- Tailored recommendations from real service engineers
- Transparent, itemized pricing — no surprises
- Multi-instrument discounts available
- No obligation to purchase
Trusted by Labs Across North America
For over three decades, ATS Scientific has been the partner of choice for researchers who demand reliable instruments and responsive service.
Factory-Trained Engineers
Our technicians are certified by the manufacturers we represent — not generalists.
Canada-Wide Coverage
Regional service teams across Canada ensure fast on-site response wherever you are.
OEM-Genuine Parts
We use only authentic components to preserve warranty and performance.
Transparent Pricing
No hidden fees, no surprise charges — just clear, upfront service agreements.
Ready to Extend the Life of Your Equipment?
Join hundreds of research labs that rely on ATS Scientific service plans to keep their instruments performing at their best.
Get Your Custom Quote